Frequently Asked Questions
How do I book the Easylink Shopping Bus?
Telephone the office on 01273 677559 or complete our online contact form and we will contact you.
When can I go and how much is it?
The buses run Monday to Friday, excluding Bank Holidays. Prices for a return journey range from £2.50 to £3.50. Our buses cover the Brighton and Hove area, from Portslade to West Saltdean.
Find out more about our timetable of easylink services.
I have trouble getting up steps, so how will I get on the bus?
All of our buses have a passenger lift or ramp so they are ideal for people who cannot manage steps or who travel in a wheelchair.
Which supermarkets can I go to from my area and on what days?
To find out more about where our buses go from your area and on what days, you can take a look at our timetable of Easylink services, or you can telephone us on 01273 677559 or complete our online contact form and we will be happy to talk through the options with you.
Do I need to phone every time I want to go?
No, you can travel every week or every fortnight if you want to travel regularly, you would only need to contact us if you did not want to travel for any amount of time. If you only want to go once in a while you can just phone us when you want to go. You should give as much notice as possible as some routes are very busy.
What time will the bus collect me?
The buses travel in the morning, picking people up between 9am and 12am depending where you are on the route. We will let you know an approximate time and can arrange for the driver to phone you 5 or 10 minutes before arrival so you have time to prepare for departure.
Where will the driver pick me up from?
The driver will collect you from your front door or as near to it as possible, you do not need to wait at a bus stop.
How long will I have at the supermarket?
Once at the supermarket or town centre you have approximately an hour and a half to complete your shopping.
What if I have difficulty carrying my bags?
The driver will collect you from the supermarket at the pre-arranged time and help you with your shopping onto the bus. Once home the driver will help you with your shopping to the door - if you need some help.
I usually go shopping with my walker, can I take this with me?
Yes, there is room on the bus to take a zimmer frame, walker or shopping trolley with you.
I have a carer to help me do my shopping, can they come too?
Yes, a carer can come with you. They only need to pay £2.50 if you are not able to do shopping without them.
I am a wheelchair user, can I travel on the bus?
Yes, our all Easylink Shopping Buses are wheelchair accessible. They will have a ramp or lift to access the bus, and we safely secure you and your wheelchair into the bus.
Will the bus be bumpy?
Every driver has been trained to help passengers on or off the bus and to make sure the journey is smooth and comfortable.
Do you go to shopping centres further afield?
Yes, we run a Shoppers' Special shopping bus service on Tuesdays, Thursdays and Fridays, going to such places as Tunbridge Wells, Eastbourne, Worthing and garden centres. To find out more take a look at our Shoppers' Special Bus information or give us a call on 01273 677559.
I still have an unanswered question, what can I do?
If you have any further questions or queries please do phone us in the office on 01273 677559 and we will assist you or complete the online contact form and we will reply to you either by telephone or by e-mail.